High deductible plans shifted more revenue onto patients. Most practices collect under 20 percent of what patients owe. We collect over 55 percent on balances under $500, professionally, without the hostile collections playbook.
Front desk is busy. Statements go out on a generic cycle. Patients ignore the first two because they are confused. The practice sends a third and gives up. Six months later it is a write-off. Our system treats patient collections as a real workflow, not a front-desk afterthought.
Industry average patient-pay collection rate is under 20 percent. That is not because patients will not pay. It is because the workflow is designed to fail.
ASA Management playbook
Tone matters. Our outreach is respectful, clear, and focused on resolution. We offer payment plans on any balance over $200. We confirm insurance processing before chasing a balance, so patients do not get statements for claims still in payer review.
A 30-day claim review, written findings, and a number. That is enough to decide.