RCM is not a product. It is the difference between a clean claim and a 120-day A/R bucket. We manage every step between the patient walking in and the money hitting your account.
Most RCM shops focus on claim volume and forget the edges. Eligibility runs once and never again. Prior auth gets treated as a scheduling task, not a revenue task. Patient balances sit 180 days before anyone sends a second statement. Every one of those gaps is cash on the floor.
RCM is not a product you buy. It is the difference between a clean claim and a 120-day A/R bucket sitting until timely filing runs out.
ASA Management playbook
Under 30 across the book. Under 40 for surgery and specialty with inherent lag.
95% or better, measured against allowed amount.
Under 5% on first submission.
Under 15% of total A/R.
55%+ on balances under $500. Industry average is under 20%.
A 30-day claim review, written findings, and a number. That is enough to decide.